Refund policy

Return and Refund Policy

Last Updated: August 15, 2026

Thank you for shopping with Morvellauo. We want you to have a positive shopping experience and provide a clear and transparent return and refund process.

1. 30-Day Returns and Exchanges

We offer free returns and exchanges within 30 days of delivery for eligible orders.

To be eligible for a return or exchange:

The request must be submitted within 30 days after the order is delivered.
The product should be in its original condition.
The product should be unused, unless the return is due to a defect or incorrect item.
Original packaging, accessories, and included items should be returned when applicable.
You must provide your order number or other proof of purchase.

2. How to Request a Return or Exchange

Please contact our customer service team before sending any item back.

Email: eleanoraredpath110@outlook.com

Please include:

Your order number
Your name
The reason for the return or exchange
Photos of the product if it is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Please do not send products to an address without receiving return instructions from our customer service team.

3. Free Return Shipping

Eligible returns and exchanges within the 30-day return period are provided free of charge.

If the product is defective, damaged, or incorrect, we will work with you to arrange an appropriate solution.

4. Refunds

After we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

The refund will be issued to the original payment method.
We will process the refund within 5–10 business days after approval.
Your bank or payment provider may require additional time before the refunded amount appears in your account.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or other relevant information so that we can investigate the issue and provide an appropriate solution, which may include a replacement or refund.

6. Items That May Not Qualify

A return may be refused if:

The item has been damaged through misuse or improper handling.
The item is missing substantial original components or accessories.
The return request is submitted after the 30-day return period, except where required by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

7. Contact Us

For questions about returns, exchanges, or refunds: